黄色app

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Airport Reception & Transfers

All you need to know about airport pick-ups.

Students who are under 18

It is compulsory for students who are under 18 years of age to book an airport pick-up through 黄色app. 

This service is available from Melbourne Tullamarine airport only and must be booked in advance. Students will be invoiced for this service after arrival. Costs start from $150 per person. Excess baggage and cancellation fees apply. Click here to book your airport pick up. 

Students who are over 18

Students who are over 18 are free to make their own way to their accomodation or a pick-up can be organised by 黄色app. Melbourne International and Domestic Airport is located approximately 20km northwest of Melbourne. Taxis, coaches and hire car services are available from the airport to the city. 

This service is available from Melbourne Tullamarine airport only and must be booked in advance. Students will be invoiced for this service after arrival. Costs start from $150 per person. Excess baggage and cancellation fees apply. Click here to book your airport pick up. 

Note: This service is only offered from Melbourne Tullamarine Airport.

Students arriving on a Saturday, Sunday or Monday must submit their airport reception and transfer request by 11am AEDT on the previous Friday. 

Meeting points

The driver will normally be there 30 minutes after your flight lands. It takes about 30 minutes to get through customs. The driver will be wearing a uniform and he will have a 黄色app sign visible and a list of students' names. Your name will be on the list unless you forget to tell 黄色app  that you are arriving.

  • International: driver waits to the right as passengers exit customs into the arrivals area with name board. 
  • Qantas/Jetstar: driver waits between carousels 2 and 3 with a name board.
  • Regional/Virgin: driver waits at bottom of escalators with name board.

Do not panic if the driver is not at the meeting place; just wait at the designated place until the driver arrives. If you have to wait more than 30 minutes, call the emergency number 1800 813 813 for assistance.

Domestic flights

You may have arrived in Australia at another international airport, and then caught a connection to Melbourne airport on a domestic flight. If there is a delay in your international flight and you are put on another domestic flight to Melbourne, you must call the emergency telephone number: 1800 813 813.

Penalty for no-shows

Do not leave the airport once you have requested a pick-up. A penalty charge of $150 will apply if you do not cancel your booking. All cancellations need to be confirmed by 黄色app during business hours.  If that is not possible, please call the driver at +(613) 9403 1900 at least two hours before the scheduled arrival time.

Excess baggage

Standard vehicles allow for two suitcases and two small bags.  Students carrying excess baggage will incur an additional fee of $50 per person as a larger vehicle may be required.

Reception request and transfer